tbgwholesale web store FAQ section

All formal wear products will take approximately 3 to 4 weeks for shipment and delivery, no exceptions. Formal wear products includes Wedding Dresses, Plus Size Wedding Dresses, Maternity Wedding Dresses, Beach Wedding Dresses, Bridesmaid Dresses, Prom Dresses, Evening Dresses, Cocktail Dresses, Flowergirl Dresses, Mother of The Bride Dresses, Formal Tiaras, and Wedding Veils. All formal wear is coming directly from the showrooms of the manufacturers and the designers. Formal wear is offered at deep wholesale discounts due to promotional items, discontinued items, over stocked items, leftover items, or closeout items. The sizing label will be referenced on every formal wear item except Wedding Veils. Some of the designer's labels may or may not be referenced on every formal wear item. This is contingent upon contractual agreements.

The Customer Service Department is available Monday thru Friday, 10:00 AM to 4:00 PM EST, at 1-866-496-4405. You may also contact the Customer Service Department at: [email protected].

We are open to the public, meaning we can supply products and services to anyone - wholesalers, distributors, retailers, and all other consumers. Generally, we do not require our buyers to submit proof of business registration or any other documents in order to make a purchase. In the event the buyer is purchasing an extremely large order, this may be a requirement, and the buyer will be notified if this is the case. We offer a safe, friendly, and professional purchasing environment. We do not require any minimum order dollar amounts. Most of our products and services are available in single item or bulk volume purchases. We do not offer samples on any of our products or services. You must order in the volumes specified in our Catalog of Products.

Our online website - www.tbgwholesale.com - is available 24 hours a day, 7 days a week, 365 days a year for order placement purposes. We may require a submitted purchase order invoice for extremely large volume wholesale orders. The buyer will be notified if this is a requirement. These are our only acceptable order placement methods at this present time. Once you submit your order via our online website, you will receive an email confirming your order has been received and placed. Once your order is ready to ship from our warehouse, you will receive an email confirming shipping and tracking information. All orders will be shipped once the payment method has cleared and has been processed. All formal wear shipments will take approximately 3 to 4 weeks for shipment and delivery, no exceptions. Payments for formal wear products will be processed immediately upon receipt of order placement.

A full refund will be issued for any items that are backordered, out of stock, or discontinued. We will continue to complete the order for all of the other items that are available and in stock. The buyer or client will be notified by email if a partial order completion will be taking place. If the item is re-stocked, it will be the responsibility of the buyer or the client to check the online website for updates on availability and to re-submit the order for that item.

All major credit cards and debit cards - Visa, Mastercard, American Express, and Discover - are accepted for payment purposes. Also, we use Google Checkout for payment processing purposes. Other forms of payment may be accepted for large volume wholesale orders.

We stand behind our products. We offer a limited return, exchange, and refund policy of 5 days upon receipt of the item. If for any reason you are not satisfied with your purchase or if you receive the wrong item or a damaged item, you may return the item. Item cannot be open, used, worn, or intentionally damaged and must be in original packaging, from a smoke-free environment, and have original tags attached. We will issue a full replacement, exchange, or refund the entire cost of the item only. We will not be responsible for freight costs or shipment costs of any shipped or returned items. You will need to contact our Customer Service Department for further information. Formal wear returns, exchanges, and refunds, will be evaluated on a case-by-case basis. You will need to contact our Customer Service Department for further information. A 30% restocking fee may be applied for all formal wear returns, exchanges, and refunds. In addition, we will not be responsible for freight costs or shipment costs of any shipped or returned formal wear items. We can only process returns, exchanges, and refunds for items that were purchased directly from this website. If you purchased your items directly from one of our many clients, you will need to deal directly with them.

We offer domestic and worldwide shipping to all countries unless the country is governmental designated not to receive shipments from the United States of America (USA). We use the United States Postal Services (USPS) and United Parcel Services (UPS) for shipments. All shipments are sent regular mail or standard ground services, which can take 7 to 15 business working days for delivery. Some shipments may take longer depending upon shipping destination. Other shipping methods may be available for larger freight orders. You will need to contact our Customer Service Department for additional details. All formal wear shipments will take approximately 3 to 4 weeks for shipment and delivery, no exceptions. We do not allow COD shipments or any P.O. Box shipments.

If you reside in the state of Florida, if you are considered a Florida resident, or if you place an order from Florida, you will automatically be charged a 7% sales tax fee. This fee will not be imposed to any other clients. If you are requiring international shipments, we will not be held responsible or liable for any taxes, VAT, custom duties, or other fees imposed by the respective governments. These fees are solely up to the buyer to pay.

We offer a professional, secure, and safe buying environment for our clients. Our online website has security measures in place to protect our clients against the misuse, loss, and alteration of the information that is given to us by them. We have a Secure Sockets Layer (SSL) connection equipped in the areas where we ask our clients for such necessary information as name, address, phone number, credit card number, and other pertinent personal information. SSL is fully supported by Microsoft Internet Explorer and Netscape Navigator.

At TGB Wholesale and tbgwholesale.com, we value and respect your business. We understand the importance of privacy. All information entered on our online website during ordering or registering is kept confidential. We go through great lengths to ensure all of the information our clients enter on our online website is never sold, shared, traded, nor misused with other sources or third party sources. As you visit our online website, we may collect anonymous information regarding your Internet domain address or other non-personally identifiable information. This information may be collected in order to identify trends and statistics, which may enable us to better service your needs as our client. We respect your privacy, and we will always take all necessary required actions to ensure that your privacy is protected as you order from our online website. We have a firm commitment to ensuring that others do not intercept the private information that you have provided to us. We have instituted advanced security measures on the Internet to ensure that your prviacy is protected at all times. All transactions are always made through a secured network connection, SSL, as an additional safety measure for all of our buyers. We appreciate your business.